Opportunity Description
A rare opportunity for a full-time, remote position with an industry leader in the dental website field is ready for its next enthusiastic team member. Who is that perfect candidate? It’s you! We are looking for a bright, emotionally mature, and dedicated decision-maker to administer our clients’ website management. Responsibilities include taking pride in your workmanship, taking the lead on all projects you complete, being able to work with minimal oversight but heavy documentation, and being self-driven in a fast-paced remote environment. Our standards are high because we believe we have the best clients in the world and we are looking for an equally matched standard in a candidate.
Skills can, and will, be taught with fully-paid training, but we’re looking for a good cultural fit for DIGI Search. Your soft skills are what will make or break you in the application process, so don’t be shy and let your personal side shine. This is a goal and metric-centered position; you’re in charge of your own career by making and meeting your own personal and professional goals.
About the role
Our new ideal team member will be adaptable, relatable, detail-oriented, intentional, careful, and efficient, but also willing to be accountable, have strong communication skills, and have the drive to succeed both as an individual and on a team. We are looking for an applicant who can quickly certify themselves as an industry expert, both in our line of services and the dental industry. Someone who is curious, resourceful, and puts ideas into motion. Our new teammate will be responsible for the success and leadership that comes with the role.
- Full-time work means no clock watchers, just dedicated team members who manage their time responsibly. If that looks like waking up at 4 am and working until noon, those are your hours. As long as you’re completing your tasks you will not be penalized for not sitting in your seat.
- Remote work requires some incredible focus, self-control, and dedication. You won’t have anyone watching over your shoulder as you work making sure you are completing your tasks, it will only be you and your metrics to prove yourself.
- Pay will be a combination of incentive and salary; the better care you take of our amazing clients, the more money you’ll make!
Client Success Lead Responsibilities:
- Developing effective communication platforms for clients and staff.
- Inspiring repeat business from clients.
- Monitoring and measuring client satisfaction.
- Liaising with different departments about client queries.
- Offering advice to clients on services and products.
- Managing client requests and troubleshooting issues, and anticipating problems.
Client Success Lead Requirements:
- Strong communication skills.
- Ability to meet deadlines.
- Computer literacy.
- Calm, polite, and professional behavior.
- Reliable and self-motivated.
- General business knowledge.
- High service orientation.
- Emotionally mature.
About DIGI Search
DIGI Search was founded in 2014 and has quickly risen to the top to become a trusted partner for dental practices around the country. We operate with a personalized team of experts in the field who specialize in bringing patients to dental practices. With economical, up-front pricing and white-glove service, we provide only the best that the tech industry has to offer.
DIGI Search specializes in and excels at Advanced Internet Marketing for the Dental and Medical industries. Our primary focus is driving new patients through our clients’ doors. We offer a wide variety of services including Custom Websites, Search Engine Optimization, Patient Reviews and Reputation Monitoring, Pay-Per-Click Advertising, Social Media Marketing, and many more.
We are looking for an efficient and resourceful tinkerer who isn’t afraid to find their own answers (they might have to find their own questions, too!). To apply for this position, please email careers(at)digisearch.com and tell us about a project that you completed that wasn’t up to your standards. It might be a school project, a work, or a personal project, but for whatever reason, it didn’t come out the way you wanted it to. What went wrong? What could you have done differently to have experienced a win? Be specific, we are looking for a detailed response. Please do not include a resume.
Our Mission
To bring a continuous flow of new patients to dental practices online.
Who are you?
You are upbeat and don’t take yourself too seriously. You know your strengths and cater to them with honesty and integrity. You’re not afraid to speak your mind but you have excellent manners. You enjoy your downtime; walks, games, family or whatever else drives you to success. You chase after what really matters in life and let the rest just bead off. While some people get lost in the minutiae, you walk proudly towards your goal, always moving forward and never just ‘playing office’.
Our Core Values
Exceptional
We strive for excellence in all we do so that we exceed our expectations (both internally and externally) and competition. Our team members are always seeking improvement and growth. They contribute to others’ success by exceeding their own goals and expectations.
Forthright
Communication is key at DIGI Search, and the driving principle behind our conversation is honesty and integrity. Backed by confidence in our team’s talents and a belief in our services’ quality, we understand that effective communication starts with a transparent explanation of what we do. We don’t hide or misrepresent ourselves to our clients and we encourage open dialogue whenever possible
Intrepid
One of the defining characteristics of the way we run things is a constant acceptance of new challenges. We know that growth involves work, and we actively seek new ways to be tested – another reason we don’t employ managers. The organization champions individual freedom because we know we can rely on one another to constantly grow.
Upbeat
As a core principle, our employees and company are excited and cheerful in all their interactions. We hold a generous spirit of service and that energy pervades our language, communications, and even our posture. We take frequent walks, often shoot the breeze with clients, play games with our teammates and genuinely care about each other on a personal level.
We can’t wait to meet you!
