In today’s digital world, a patient’s first impression often happens long before they step into your office. It happens when the patient opens Google. For Dr. Hirsch, the challenge was clear: with only 17 reviews and a 4.2-star average, his practice’s online presence didn’t reflect the quality of care they provided.
The Problem: A Solid Practice, an Underwhelming Google Presence
Before partnering with DIGI Search in October 2024, Dr. Hirsch’s practice had only 17 Google reviews. In a competitive market, that low volume of feedback made it difficult for potential patients to feel confident in their choice, even with a decent rating.
The Strategy: Make It Easy for Happy Patients to Speak Up
Our recommendation was straightforward: implement DIGI Search’s patient review program. This tool sends automated text messages to patients shortly after their visit, inviting them to leave a Google review.
It’s non-intrusive, timely, and highly effective.
The Outcome: A Reputation Patients Can Trust
Just two months after adopting the review program, the practice had already leapt to 57 reviews and a 4.8-star average. And the momentum didn’t stop there.
Today, Dr. Hirsch’s practice proudly displays 116 reviews with a stellar 4.9-star rating.
This shift didn’t require expensive advertising or a massive rebrand, just a clear, patient-friendly way to capture and amplify real feedback.
Why It Matters
Online reviews are more than a vanity metric. They’re often the deciding factor for potential patients choosing between practices. By growing both the quantity and quality of his reviews, Dr. Hirsch has built trust before new patients ever pick up the phone.
Takeaway for Other Practices
If your reviews aren’t telling the full story of your practice, it may be time to rethink your approach. Dr. Hirsch’s success shows what’s possible when you empower patients to share their experiences—easily, authentically, and at the right time.
Ready to Build a 5-Star Reputation?
If you’re looking to elevate your practice’s online presence and attract more of the right patients, our review automation program can help.
Let’s talk! Click here to schedule a free 15-minute strategy call with us today and see how easy it is to get started!
